Shipping & Refund Policy

At Lumeil, we take great care to ensure that your lighting products arrive safely and on time. Please review our shipping policy below:

Processing Time

Orders are typically processed within 1-2 business days. You will receive a confirmation email once your order has been shipped, along with tracking details.

Orders are dispatched within three business days of purchase. Depending on your location, please anticipate a delivery time of two to ten business days following dispatch. Once your order is in transit, an email containing courier and tracking information will be sent, allowing you to monitor its progress.

Please note that the estimated delivery date provided is an approximation and any potential delays caused by third-party Logistic Partners are beyond our liability.

International Shipping

Unfortunately, we do not ship internationally at this point but are working hard to bring this service to you soon./ We currently ship to select international locations. International shipping rates and times will be provided at checkout.

Delivery Issues
If you experience any issues with your delivery, such as delays or damaged goods, please contact us at admin@lumeil.com immediately so we can assist you.

Refund & Exchange Policy

At Lumeil, we are committed to providing high-quality lighting products and excellent customer service. Please review our refund and exchange policy:

Cancellation by Customer

If you wish to cancel your order, please contact us as soon as possible. If the cancellation is requested before the product has been shipped, you will receive a full refund minus the shipping costs. Once the product has been shipped, cancellations will not be accepted.

Eligibility for Exchanges/Refunds

• Damaged or Incorrect Products: If the product you received is damaged, defective, or incorrect, you are eligible for an exchange or full refund. Please contact us within 7 days of receiving the product and provide photo evidence of the issue.
• Unforeseen Delivery Issues: If, due to unforeseen circumstances, your product cannot be delivered (e.g., lost in transit or out of stock), we will offer you either a full refund or an exchange, as per your preference.

Additional Guidelines

• Repair Charges: For any repairs required due to damages, the charges will be borne by the customer.
• Video Evidence: We recommend creating a video while opening the product to document its condition upon arrival. This can help expedite the return or exchange process if needed.
• Return Request Timeline: Return requests must be initiated within 12 hours of delivery to be eligible for processing.
• GST Adjustments: For personnel purchases, there will be no GST adjustments. For companies, GST can be claimed within 12 months from the purchase date.

How to Request an Exchange/Refund

To initiate an exchange or refund for a damaged, defective, or incorrect item, or if your product cannot be delivered, please contact our customer service team at admin@lumeil.com with the following details:

• Order number
• Description of the issue
• Photos of the damaged or incorrect product (if applicable)

Return Shipping
For returns related to damaged or incorrect items, we will cover the return shipping costs. However, if a return or cancellation is initiated by the customer for reasons other than a defect or error on our part, the customer will be responsible for the return shipping charges.

In case of exceptions for a return of the product:

• GST will not be refunded after 6 months. 
• For any return we will not bear any cost on our end of courier charges.

Refund Process
Once we have received the returned product and verified the issue, we will process your refund within 5-7 business days. The refund will be issued to your original payment method, minus the shipping charges if applicable.

Exchanges
If you prefer an exchange for a damaged or incorrect product, we will arrange for the replacement item to be sent once the returned product is received and verified.