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Frequently Asked Questions
Short answers to the questions we hear most, with the full policy one click away.
What payment options are available?
Online payments — debit/credit card, net banking, and UPI. For orders within India, we also offer Partial Advance & Pay on Delivery: pay a small advance to confirm your order, and the balance in cash on delivery. See our Partial Advance & Pay on Delivery Policy for details.
How long does delivery take?
Orders are dispatched within 3 working days of being placed, and typically take another 2–10 working days to reach you depending on your location. See our Shipping Policy for details.
What is the return policy?
We do not accept change-of-mind returns. Returns or exchanges are accepted only if the delivered product is damaged, defective, or incorrect — reported within 7 days of delivery with photo/unboxing-video evidence. See our Refund & Exchange Policy.
Will I get a refund for my order?
If a damaged or incorrect product cannot be replaced from our end, we offer a return with a full refund.
When will I get my refund?
Once we receive and verify the returned product, refunds are processed within 5–7 business days to your original payment method. Your bank may take a few additional days to post the amount.
Can I cancel my order?
Yes, if the order has not yet shipped. Once shipped, it cannot be cancelled.
How do I cancel my order?
Call +91 97724 56345 with your Order ID. If the order has already shipped, shipping charges will be deducted.
Do you offer installation?
Yes. Installation is complimentary on orders above ₹4 lakh, anywhere we deliver in India. Below that value, or outside our service areas, we will brief your electrician on the fitting and supply the mounting details for the piece — call or WhatsApp +91 97724 56345 to arrange either.
Is there a warranty on the fixtures?
Every fixture is inspected before it leaves our Jaipur workshop. If a piece arrives damaged, defective, or incorrect, report it within 7 days of delivery with photo or unboxing-video evidence and we will replace it — or refund it in full if a replacement is not possible. See our Refund & Exchange Policy.
For an electrical fault that appears later in normal use, contact us with your Order ID and we will advise on repair or replacement parts. Damage caused by incorrect installation, voltage fluctuation, or ordinary wear is not covered, and repair charges in those cases are borne by the customer.
How do I reach you?
Email admin@lumeil.com, or call/WhatsApp +91 97724 56345.