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Shipping Policy
How your piece travels from Jaipur to your door, and what to expect on the way.
At a glance
At Lumeil, we aim to get your lighting to you quickly and safely.
Processing time
Orders are processed and dispatched within 3 working days of being placed. You receive a confirmation once your order ships.
Delivery time
After dispatch, delivery typically takes 2–10 working days, depending on your location within India. Remote areas may take longer.
Delivery partner
Orders are shipped through our delivery partner, Bluedart.
Shipping charges
Shipping is free on every order across India. There is no delivery charge at any order value, and no packing or handling fee. The price shown on the product page is the price you pay — taxes included.
Where an order is cancelled after dispatch, or a return is not our error, shipping costs may be deducted as set out in our Refund & Exchange Policy.
Damaged or lost shipments
If your order arrives damaged, or cannot be delivered due to unforeseen circumstances (for example, lost in transit), our Refund & Exchange Policy applies — report the issue within 7 days of delivery with photo/unboxing-video evidence.
Tracking
Once your order ships, we share tracking details so you can follow its progress.
International shipping
We currently ship within India only. We are working towards serving customers outside India. If you would like a piece delivered overseas in the meantime, write to admin@lumeil.com with the product and the destination and we will tell you whether we can arrange it, along with the cost and timeline.
Contact
Email admin@lumeil.com or call/WhatsApp +91 97724 56345 with your Order ID for any shipping query.